Refund Policy

Activeline.com.au Refund Policy

1. Introduction

At Activeline.com.au, we strive to provide the best products and services to our customers. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for requesting refunds.

2. Eligibility for Refunds

2.1 General Conditions

  • To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of purchase, such as a receipt or order confirmation, is required for all refund requests.

2.2 Non-Refundable Items

  • Certain items are exempt from being refunded, including:
    • Perishable goods (e.g., food, flowers, newspapers, magazines).
    • Downloadable software products.
    • Gift cards.
    • Personalized or custom-made items.

3. Refund Request Process

3.1 Initiating a Refund Request

  • To initiate a refund request, please contact our customer service team at [email protected] within 30 days of receiving your order. Provide your order number, reason for the refund, and any supporting documentation or photographs if applicable.

3.2 Return Shipping

  • Customers are responsible for paying the return shipping costs unless the item received was incorrect or defective.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

4. Processing Refunds

4.1 Inspection and Approval

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If your refund is approved, we will process it within 7-10 business days. The refund will be applied to your original method of payment.

4.2 Partial Refunds

  • Partial refunds may be granted for items that are returned more than 30 days after delivery, are not in their original condition, or are missing parts for reasons not due to our error.

5. Late or Missing Refunds

  • If you have not received your refund after the processing period, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted.
  • If you have done all of this and still have not received your refund, please contact us at [email protected].

6. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

7. Sale Items

  • Only regular-priced items are eligible for refunds. Sale items are non-refundable unless they are defective or damaged upon receipt.

8. Contact Information

For any questions or concerns regarding this Refund Policy, please contact our customer service team at:

Email: [email protected] Address: Activeline.com.au

By making a purchase on Activeline.com.au, you acknowledge that you have read, understood, and agree to this Refund Policy.