Frequently asked questions
Clear information about the recording experience, privacy, payments and future delivery.
Do I need to prepare a script?
No. A few notes or photographs can help, but natural conversation is usually more meaningful than a polished script. Your interviewer will guide you and you can pause or redo an answer.
Can we record remotely?
Yes. Remote recording is available Australia-wide using a suitable device and internet connection. We provide a preparation guide and can arrange a technical check.
Is in-person recording available in every city?
No. Availability varies by location, schedule and travel requirements. City pages describe service coverage, not physical offices. We confirm in-person feasibility before accepting that session type.
Who can access my recordings?
Only authorised customers, staff with an operational need and specifically approved recipients should have access. Private files are served through authenticated links and access is logged.
Can I review the edit before delivery?
Yes. Packages include a review window and the stated revision allowance. You can approve the recording or request changes through your customer dashboard.
Can I leave messages for different people?
Yes. Messages can be organised into separate chapters and linked to nominated recipients. Release instructions are subject to verification and explicit approval.
Is a final wishes recording a legal will?
No. It can communicate personal reflections and intentions, but it does not replace a valid will or legal, financial or medical advice.
What happens if my payment is interrupted?
Your booking record is retained as awaiting payment so you can return safely. A booking is not confirmed from a browser redirect alone; payment status must be verified with the provider.
Can I cancel a vault subscription?
Yes. You can request cancellation through your dashboard. The payment provider remains authoritative for billing, and the cancellation takes effect according to the displayed renewal terms.
Can I request deletion of my information?
You can request export or deletion through your dashboard. Some financial, consent or security records may need to be retained or anonymised to meet legal and operational obligations.
Have a question that’s specific to your family?
A conversation is often the easiest place to start.